FAQ's
Here you’ll find answers to the most common questions about our products, shipping, returns, and more. Whether you're setting up your gear or exploring new accessories, we’re here to help you get the most out of your Glistco experience.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship from?
The majority of our shipments are sent out from our warehouse in Ontario, Canada.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs will be calculated at checkout based on your location.
Can I return my product?
Yes. We accept returns within 30 days of your order as long as the product is in its original condition.
Return shipping is the buyer’s responsibility unless the item is defective.
If it’s a case of missing parts, we’ll ship those to you at no cost.
Orders
Below are some of are common questions about orders
How long will it take to receive my order?
Orders are processed within 1 business day.
Delivery times:
- 1–7 business days for North America
- 7–28 days for international orders
Tracking info will be emailed once your order ships.
What shipping carriers do you use?
We work with USPS, Canada Post, FedEx, PostNL, and APC Priority Tracked.
You'll select your preferred option during checkout.
Can I change my shipping address after ordering?
If the order hasn’t shipped, contact us immediately and we’ll do our best to update the address.
Once it ships, unfortunately, we can’t make any changes.
Products
Below are some common questions about our products
What happens if my product is defective or missing parts?
If a product is defective, we’ll offer a replacement or refund.
If parts are missing, we’ll send them to you free of charge.
Can I request support for installing my product?
Absolutely. Reach out to us at contact@glistco.com and we’ll help guide you through the setup or troubleshooting.
Can I get help choosing the right product?
Absolutely! Email us and our team will be happy to help you find the best product for your setup.